TERMS AND CONDITIONS
PRINTING & DESIGN
Welcome to the BAM Productions website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at . We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
These conditions govern all contracts of the sale of printed goods (hereafter referred to as ‘the goods’) and services between BAM Productions (hereafter referred to as ‘the Company’ and any Customer (hereafter referred to as ‘the Customer’) of the goods and/or services. These terms can only be varied with the written consent of the Company.
PAYMENT AND CANCELLATIONS
Payment or Deposit required to start an order (non-refundable). We accept payments via bank transfer.
Quotes and invoices are valid for 14 days.
The Company reserves the right to vary the price of the goods and other services from time to time. All prices for goods are quoted exclusive of taxes and duty unless otherwise stated. The Customer accepts that the goods will be invoiced at the price ruling at the date of dispatch (unless otherwise stated on the Company’s quotation).
Once payment has been received and artwork is approved, our turnaround time is approximately;
10-14 business days for clothing customisation
6 - 8 days for printing services.
Depending on our schedule, due to the effects the pandemic has had on delivery time we are no longer able to offer rush services for those that need their orders sooner.
Please submit these requirements at least 7 business days prior to your deadline. If we do not receive these requirements within the time frame, your order is subject to be delayed.
-Finalized Garment Selection (style, quantity, size, and colours)
Customer responsibility: Throughout the process of an order, various issues can pop up regarding the artwork or garments that you will need to address. (For example: if a certain garment colour is out of stock, we would contact you and ask for an alternative option.) If we do not hear from you and do not resolve these issues in a timely manner, the turnaround time can be subject to delays.
In cases where our distributors have back ordered or discontinued certain garments, we can offer substitute garments for the out of stock items, or we can wait until the stock is replenished. Please keep in mind that turnaround time may be affected, resulting in delays.
Refunds will not be accepted in any case where the product is defective through a fault of the customer. As the products we are supplying are customised, we cannot accept any returns on printed clothing unless it is a fault on behalf of BAM Productions.
If we agree to alter your order you must send it back within 7 days to our return address, we will not accept anything after that time.
Please note it is your responsibility to ensure the items reach us, so we recommend using a signed tracked service when posting. We will contact you when we have received your package. We cannot accept responsibility for items lost or undelivered.
With every order, we will provide a digital mock up with unlimited revisions. It is the customer's responsibility to check the mock up for any misspellings or other errors, this especially applies to designs that have a list of names. If everything looks right, please confirm with us that the artwork is ready for print. If we do no hear from you in a timely manner, the turnaround time can be subject to delays.
Digital mock ups give a general idea of what the product will look like, but do not exactly translate to the final product. If you have specific dimensions, colours, and print placement details in mind, please let us know. With these parameters, we will do our best to get as close as possible. If these details are not given to us, we may use our best judgement and will not be held responsible.
Choosing the garment is the customer’s responsibility. We cannot guarantee that the customer will like the garment they have chosen, but will guarantee the we have sourced the highest quality and used our best quality print. Customers are expected to do their own research (we can provide you with the resources) on garments in regards to size, colour, and style. If we do not stock a particular item, you may purchase a sample and have it shipped to our warehouse.
Your package will be sent with Royal Mail or DPD depending on how much it weighs. We send your package using a tracked service and will update you with your tracking number.
When filling in your address please check it is correct, as it is automatically uploaded and printed. We do not take any responsibility for lost items due to an incorrect address listing.
Please note COVID is currently having an effect on delivery times, customers may experience slightly longer delivery timescales than usual service standards.
We offer free delivery for first time customers and within our online store
We can print samples. The standard turnaround for a sample is 8-10 working days. Sampling is a great way to understand how your design will look in the flesh, and it’s a brilliant way to create content that will help promote your campaign.
We offer ONE preliminary sample per client and our standard delivery charge £8.19 applies for all sample orders
SENDING TO US
You can send your items to us to have it printed.
Please note it is your responsibility to ensure the items reach us, so we recommend using a signed tracked service when posting, we cannot accept responsibility for items lost or undelivered.
We will contact you when we have received your package.
LYTCHETT HOUSE LTD
UNIT 13 FREELAND PARK
There is a standard delivery charge £8.19 that applies for all orders.
If you are unhappy with the first draft logo concepts and think there is no way in which we can work together then we do offer a full refund. If you have proceed to make any revisions to the first draft logo concepts then refunds are strictly not issued beyond this stage. It is extremely rare that we have to issues refunds as our process is designed so that we fully understand your requirements before we begin any work. Only logo orders are eligible to refunds as per these terms, not any other design work.
We endeavour to turnaround first draft logo designs within the agreed timescale for the package purchased and we endeavour to turnaround all design revisions within a week.
The prices are based on volume business and therefore there may occasionally be small delays in the turnaround. Whilst every effort is made to ensure there are no delays, it is your responsibility to contact us in the event that designs have not been received within the agreed timescales.
Feedback provided in relation to the design must be clear and constructive. Any phone calls or live messenger chats must be followed by an email clearly outlining the required changes. Design amends will only begin when this email has been received.
We reserve the right to charge extra where:
The brief changes substantially from the original, and these changes are requested after you receive the initial designs. This includes but is not limited to: change of name, change of logo style and colour scheme, and/or requesting a complete new set of designs based on new feedback.
You request to finalise more than one design.
We are happy to do this for you. We will charge £20 for each additional concept supplied to you in multiple formats.
No communication has been received for sixty days or more, unless previously agreed with your designer
When placing an order with us, the customer accepts sole responsibility for copyright and the reproduction of images.
It is deemed you are the owner / have permission to reproduce artwork files.
We may refuse to produce merchandise & print if the images or content is deemed to be offensive or may incite hatred.
In making an order you are deemed to have accepted the above terms and conditions.
We respect our customers privacy so we've instituted policies intended to ensure that your personal information is handled safely and responsibly.
We comply with the GDPR and any data held by us is held on the following basis provided in the GDPR, Legitimate Interest or Contract and is only such data – typically name, email, phone number and address – necessary for us to deliver or contact you. If you have any issues or object to us holding your data and would like us to delete it please email.
We take your privacy very seriously and will NOT sell or make your personal information available to any third parties.